Some do. You may, if you haven’t taken a good look at your business lately.
I took some items in to a new consignment shop a few months ago. At that point, the business was less than 3 months old, so I wasn’t expecting much.
After the employee (owner not present) selected what she would accept, I asked for a receipt.
“We don’t do that. You can come back in a few days if you want one.”
(Mind you, what I really wanted was an itemized, priced receipt, but didn’t want to cloud the issue at this point.)
“Well then,” I said in my most reasonable consignor voice, “since it’s a trip for me to return, could you email my receipt?”
“We don’t do that.”
Okay, so they don’t. I’m not happy, but what the heck.
Time passes. After the consignment period is over, I stop in and ask if I have any money. “You got paid $X in June.”
“No, I’ve never gotten any communication from you.”
Fluff of shoulders. Sigh.
They don’t mail checks. “We don’t do that.” Reaches under counter. Hands me a check from an expandable file, been sittin’ there 3+months, full of consignors who are HOT LEADS to mail a nice note and their check to.
“May I have a final receipt?”
Guess what the answer was. This time I put my foot down. Got one. With a smirk.
Do you have hurdles like this? Or like “we don’t accept consignments in the last hour before we close” or “you must have an appointment” or “we close early on Saturday” or “we don’t accept checks” or “we’re full, no consignments until we catch up”?
You might want to think about how difficult it is for your consignors, sellers, donors, and buyers to deal with you. After all, that’s what you’re in business to do.
As for that “we don’t do that” shop? Not only will I never again consign there, I would be loath to even shop there. One could say
I won’t be touching that business again with a ten-foot pole.
(Forgive the pun… couldn’t resist.)