Deja Vuesday: Is your consignment shop investing wisely?

Deja Vuesday where you can visit a gently-used, blog post in case you missed it the first time. It’s even better the second time around. Do you, when considering a purchase for your business, look at the price? Well, of course. Resale shopkeepers are, as a class, the most frugal folks on Earth. But sometimes

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The Gap: A hot-to-not story of American retailing.

You can learn a lot from history… even history of a “real” store. What went wrong? …interviews …depict a company that chased after rivals, rather than charting its own course, and that cut quality and lost touch with customers. Simply put, it filled its stores with stuff that people didn’t want. [Emphasis Kate's] Read the [...]

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Turn your customers on. It’s good for your business.

Whether your consignment, resale or thrift shop uses Facebook, Twitter, your own site or blog, or broadcast email to get your message across to your current audience, remember: It’s

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Some advice, including mine, on getting good reviews on your shop.

One of the most under-utilized Internet resources for your shop is Yelp. Here’s what Gaspedal has to say about that: 3 ways to get more Yelp reviews Numbers from September 2011 show Yelp has more than 61 million monthly visitors

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Deja Vuesday: Is your resale shop boring your visitors?

This Deja Vu post is the one I personally refer consignment, resale, and thrift consultees when discussing how to build traffic through their doors. Often, they don’t realize what a great opportunity

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Profitable New Year to all my consignment, resale & thrift friends

Of course I wish you, most of all, health, happiness, and the time to enjoy them. But I also

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Deja Vuesday: Buy now, profit from the good will later.

This Deja Vu post is particularly for shops which sell childrenswear… or whose customers have children. Or whose

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Deja Vuesday: What choices will YOU make for your consignment, resale, thrift shop?

This Deja Vu post is one of those self-improvement ones. Much as we all would love to polish up our shops in every aspect, there are choices to be made. Which steps will you take to improve your shop? Click to read it. Choosing your New Year’s Resolutions for the coming year.

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Start Planning Better

I like the 3 Ways to Start Planning Better for your Business ideas from a blogger on the SBA site. Especially

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Deja Vuesday: 5 Things Rich Resale Shop Owners Do Differently

This Deja Vu post is one of my  most popular. For good reason. Who doesn’t want their consignment, resale, or thrift shop to be successful? Click to read it. 5 things rich consignment & resale shopkeepers do differently than poor shopkeepers.  

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A button a consignment, resale, AND thrift store could love.

Take a look at the button labeled “Yes of course” on

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Sometimes, it’s the most obvious thing.

Have you ever had the experience of someone thinking that you are brilliant when you don’t understand why? After all,

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Mea culpa, mea maxima culpa

Everyone makes mistakes. It’s inevitable when you are dealing with the public. The point isn’t the mistake; customers will forgive just about anything as long as the situation is politely and swiftly resolved and you extend a complete and heart-felt apology, demonstrating clearly that it was your fault: Mea culpa. Bob went to a Big [...]

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All my shop wants for Christmas…

If I were going to give my consignment, resale, or thrift shop (and therefore, really, my wallet) a holiday gift,

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You’re an expert. Believe me.

Consignment, resale, and thrift shop owners and operators are truly EXPERTS. Aren’t YOU an expert wardrobe consultant and/or interior stylist? Intimately knowledgeable about the best local sources for raising children?  The guru of

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