Oh no! I lost all my files!

Frantic email. “I didn’t back up my TGtbT.com Products, and my computer’s toast, and now I don’t have them!” Wow. It’s

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Dressing rooms: that’s where you’re making your money. Or not.

Customers who try on clothes in fitting rooms have a conversion rate—meaning they

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The Customer Is Always (Convinced That He’s) Right

Everyone deals with dissatisfied customers. Everyone. From the grocery manager to your dentist and everyone in between. The stakes don’t usually add up to $10,000

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Will your business remain green when you part ways?

I grieve for the fact that a good business was basically thrown on the trash heap. As a resale/ consignment consultant, blogger, speaker and avid shopper, I have to agree with this writer. Every month

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Hey, honey, put some MUSCLE into your consignment shop.

I’ve seen more wimpy-ass resale shops in my time than any personal trainer has seen saggy butts. And it’s a shame, really, because our industry lends itself perfectly to having strong, vibrant shops. Shops which offer goods their marketplace wants, in a presentation that makes shoppers feel that they must have that table, tunic, or [...]

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Retail Feng Shui… or Common Sense?

Robin Cain of Kids Corner Consignment in NC sent me this info she received in an email with a note, “I’m not into the whole Feng Shui thing but the ideas can definitely be applied to resale or any retail business.” I agree with Robin that the following points are useful. Whether or not they [...]

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Where’s your takeaway window?

I once visited a consignment shop which actually had a takeaway window… well, a “bring in” window: consignors drove up under a covered area and a shop staffer was right there, rolling rack at the ready. Now that’s service… something special worth telling your friends about! Chances are, you aren’t ready to knock a hole [...]

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Deja Vuesday: Getting (gulp) organized

This Deja Vu post is a gathering of helpful ideas from resalers just lie you and me… who struggle to get it all done. Click to read it. Is “Get Organized” #1 on your To-Do list?

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What If… you fine-tuned your incoming procedures?

What If… you thought of your consignment, resale, or thrift shop just a little differently in 2012? Would your shop be more successful? More fun to run? Would you find unexpected supporters and fervid fans if you just approached things a tiny bit differently? This week we’ll present a few What Ifs for you to [...]

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Is your resale shop setting up hurdles?

Do you make potential shoppers and suppliers jump hurdles to make you money? Some do. You

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Even the smallest shop needs this. Not to mention the largest.

It amazes me that some consignment, resale, and thrift shops don’t

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Help; tell about YOUR experiences with Black Friday in consignment, resale, thrift

It must be holiday selling planning time! Marcy writes: We opened  May 2011.  It’s about 3200 sq feet, with great visibility on “the main drag”. Many folks will have

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For want of $1.20, a customer’s loyalty was lost.

Let me tell you a $1.20 tale. Okay, so I misread the fine print. How much would it have cost the store to make me thrilled to be their customer?

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Ooh, ouch. Not the right answer…

When someone asks you a question, what’s your answer?

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Look like the Professional Resaler you are.

You’re chatting with a customer, or looking for some tips to put in your newsletter, or wondering what added value you can give to your clientele in your blog. So you need some information that will make you look like the professional resale expert you are? There’s plenty on the Internet. Here’s a few: Spot [...]

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